Cancellation & Refund Policy

Anchor Cork believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • In case you wish to cancel an order. Please send us an email to corkcraftsales@anchorcork.com
  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if we have already initiated the process of shipping them.
  •  There is no cancellation of orders placed under the Same Day Delivery category.
  •  No cancellations are entertained for those products that the Anchor Cork marketing team has obtained on special on special offers. These are limited occasion offers and therefore cancellations are not possible.
  • In case of receipt of damaged or items please report the same to our Customer Service team. The request will, however, be entertained it determined defective at our end. This should be reported within 15 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.